About VEV

VEV specialises in designing and implementing scaled enterprise fleet solutions. Our expertise lies in optimising fleets, charging infrastructure, and operations to maximise the benefits of transitioning to sustainable transportation. With a wealth of experience in delivering comprehensive turnkey charging solutions at scale, we are committed to guiding organisations through a seamless transition towards a greener future.
If you are passionate about sustainable transportation, innovation, and making a positive impact, we invite you to join us at VEV. As a member of our team, you will have the opportunity to work on ground breaking projects, collaborate with industry experts, and drive meaningful change in the world of e-mobility.

Location of the role

Hybrid / remote - with UK site travel. 

About the role

The Operations Engineer, will own the run phase of live sites: maximise uptime, reliability, and SLA performance. Coordinate Level 1/2/3 support, direct field engineers, manage incidents and customer comms, and drive clear reporting and continual improvement. 

Role and Responsibilities

• Uptime & SLAs: Monitor site health, protect contracted availability, and keep response/restoration within SLA.
• L1/L2/L3 coordination: Run support queues and escalations (L1 service desk → L2 field ops → L3 OEM/engineering); chair incident bridges and handovers.
• Dispatch & scheduling: Direct field service engineers and schedule site visits (both proactive PM and reactive call-outs) with clear scope, spares and evidence.
• Customer & maintenance onboarding: Support new maintenance proposals (scope, SLAs, coverage), onboard new customers and sites into BAU with runbooks and contacts.
• Platform & hardware onboarding: Onboard new hardware to VEV-IQ (provisioning, alarms/tags, access) and validate data/telemetry for operations.
• Reporting & reliability: Issue weekly/monthly performance packs (uptime, MTTR, FTFR, repeat faults), lead PIRs/RCA and drive CAPA to prevent recurrences.

Experience and qualifications required

• 5+ years in operations or field service (EV charging, power electronics, renewables, or industrial controls).
• Proven incident/problem/change management and confident coordination across L1/L2/L3.
• Strong diagnostics across electrical/power electronics and networks (e.g., TCP/IP; OCPP/Modbus a plus).
• Comfortable with monitoring platforms and CMMS; clear, customer-facing communication.
• UK driving licence; able to travel and participate in an on-call rota.

Additional Information

VEV is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Learn more about our existing projects and vision for the future at https://www.vev.com.